Recently I had the very pleasant opportunity to work with Suzy (actually I should say that I had the opportunity to observe Suzy working!) during the planning for and the execution of the Hayes Group Leadership Experience of 2014, and I was tremendously impressed with her ability to manage all the details associated with that very enjoyable, multi-day, multi-location event. It is safe to say that everyone who attended the conference left with a profound appreciation for Suzy’s competence, thoroughness, attention to details, and, of course, her constant enthusiasm about quickly and cheerfully resolving any and all problems. As she sat calmly among the participants, it was hard to believe that she simultaneously was dealing with numerous speakers arriving and departing at weird hours, the frequent rearrangement of meeting rooms, getting our group to restaurants onsite and offsite, ensuring that audio-visual equipment was available and operational, and providing numerous, often last-minute/unexpected handouts for everyone. I noticed that anytime any issue or need arose, all eyes turned to Suzy, and she either had the answer or she quickly was able to resolve the issue. She is amazing!